Shipping & Delivery Policy
Last Updated: 08-12-2024
At Indian Motley, we strive to deliver your purchases promptly, safely, and efficiently. This Shipping & Delivery Policy outlines our shipping processes for domestic orders within India and international orders outside India.
1. Domestic Shipping (Within India)
Order Processing Time
- Orders are typically processed and dispatched within 2 business days from our warehouses. Orders placed during holidays or weekends may experience slight delays.
- If your order involves custom or handmade items, additional processing time may apply. We will notify you via email if delays occur.
Delivery Times
- Standard Delivery: 3–7 business days, depending on your location.
- Delivery timelines may vary for remote or non-metropolitan areas.
Shipping Charges
- Free shipping for orders above ₹1000.
- A flat shipping fee of ₹50 applies for orders below ₹1000.
Cash on Delivery (COD)
- COD is available for select PIN codes. Check availability at checkout.
- Maximum COD limit: ₹10,000.
Serviceable Areas
- We deliver to most PIN codes across India. Enter your PIN code at checkout to confirm serviceability.
2. International Shipping (Outside India)
Global Reach
Indian Motley proudly ships to over 100 countries worldwide, ensuring that Indian heritage products reach a global audience.
Order Processing Time
- International orders are typically processed and dispatched within 3–5 business days.
- For bulk or custom orders, additional processing time may be required. You will be notified of any delays.
Delivery Times
- Standard International Shipping: 7–14 business days via trusted carriers like DHL and FedEx.
- Delivery times may vary based on the destination country and customs processes.
Shipping Charges
- Free shipping for orders above USD 150.
- A flat shipping fee of USD 20 applies for orders below USD 150.
Customs & Import Duties
- Import duties and taxes may be levied once the shipment reaches your country. These charges are determined by local customs authorities and are the buyer’s responsibility.
- For your convenience, our logistics partners may clear customs on your behalf and bill you for any duties or taxes at the time of delivery.
3. Tracking Your Order
- Once your order is shipped, you will receive a tracking link via email or SMS.
- You can track your order status on our website under the “My Orders” section.
4. Delivery Policies
Missed Deliveries
- For undelivered orders, our delivery partners will attempt re-delivery. After three failed attempts, the order will be returned to our warehouse.
Partial Deliveries
- For multi-item orders, items may be shipped separately to expedite delivery. You will be notified for each shipment.
5. Shipping Restrictions
Domestic:
- Certain items may be restricted from shipping to specific locations due to local regulations.
International:
- Prohibited items as per the destination country’s regulations will not be shipped.
6. Delays and Force Majeure
Delivery times are estimated and may be affected by unforeseen circumstances like weather conditions, strikes, or customs delays. We appreciate your patience in such instances.
7. Customer Support
For any questions or issues related to shipping and delivery, contact us:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)
